Privacy Policy

Last updated: November 1, 2026

1. Introduction

PluggOne (“we”, “our”, or “us”) operates https://pluggone.in and provides e-commerce products, customer support, and related business services.

This Privacy Policy explains how we collect, use, store, process, and protect personal information when you visit our website, purchase products, contact us, or interact with our related business applications.

We are committed to protecting your privacy and handling personal information responsibly.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

2.1 Customer and Order Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Customer support communications

2.2 Payment Information

Payments are processed through third-party payment service providers. We may receive payment status, transaction references, and related order information.

We do not intend to store complete payment card details on our own servers.

2.3 Website and Technical Information

We may collect:

• IP address
• Browser and device information
• Pages visited
• Website interactions
• Cookies and similar technologies
• Website traffic and performance information

2.4 Connected Account and API Information

When an authorised user connects a third-party account to one of our internal business applications, we may access information permitted by the permissions granted by that user.

This may include Google Ads account information, keyword research data, historical metrics, and other permitted advertising information.

3. How We Use Information

We use collected information for legitimate business purposes, including:

• Processing and delivering customer orders.
• Managing payments, returns, refunds, and customer support.
• Maintaining and improving our website.
• Preventing fraud and unauthorised access.
• Understanding website traffic and marketing performance.
• Conducting product, keyword, and market research.
• Generating internal business reports and research insights.
• Meeting applicable legal and regulatory requirements.

4. Google OAuth and Google Ads API Data

4.1 Application Purpose

PluggOne operates an internal application called PluggOne Winning Product Research Agent.

The application is designed to support product research, keyword analysis, market research, and business decision-making for e-commerce activities.

4.2 Google Account Authorisation

When an authorised user connects a Google Account, the application uses Google OAuth 2.0 to request permission to access the relevant Google services.

Users choose whether to grant the requested permissions. The application does not access a Google Account without the required authorisation.

4.3 Google Ads Data We May Access

Depending on the permissions granted and the features being used, the application may access:

• Google Ads customer and account identifiers required for account selection.
• Keyword ideas and keyword research information.
• Historical keyword search volume and related metrics.
• Keyword competition information.
• Other permitted Google Ads information required for the application’s research functionality.

The actual information available depends on Google’s API permissions, account access, and service availability.

4.4 How Google Ads Data Is Used

Google Ads information is used for the following purposes:

• Keyword research and analysis.
• Identifying potential product demand.
• Comparing search volume and keyword competition.
• Supporting product and market research.
• Preparing internal research reports and recommendations.

The application is intended for research and reporting. Its research workflow is designed to use read-only access and does not create, edit, pause, or delete advertising campaigns.

4.5 Google API Data Storage

Google API information and research outputs may be processed in the authorised application environment, including local Python project files and configured workflow storage.

OAuth credentials and refresh tokens are stored in the application’s configured environment rather than being published on public website pages.

We retain information only for as long as necessary for the disclosed purposes, subject to applicable legal requirements and Google’s API policies.

4.6 Google API Data Sharing

We do not sell Google user data.

Google API data is not shared with third parties except where necessary to provide the application’s disclosed functionality, comply with applicable law, or as otherwise permitted by Google’s API policies.

Where an authorised AI service is enabled for research analysis, relevant research information may be submitted to that service for processing, as described in Section 5.

4.7 Google API Policy Compliance

Our use of Google API data is subject to Google’s applicable API Services User Data Policy, including its Limited Use requirements.

We do not use Google user data for advertising, surveillance, or purposes unrelated to the disclosed application functionality.

We do not use Google user data to develop, improve, or train generalised artificial intelligence or machine-learning models where prohibited by Google’s policies.

5. AI Services and Automated Research

Our internal research workflows may use artificial intelligence services, including the Google Gemini API, to analyse product research information and generate summaries or recommendations.

When these features are enabled:

• Relevant research information may be submitted to the configured AI service for processing.
• Information is used to generate research summaries, product comparisons, and business insights.
• AI-generated results are reviewed as research assistance and are not guaranteed to be accurate or complete.
• We do not intentionally submit customer payment card details, passwords, or OAuth secrets as research prompts.

The processing of information by an external AI service is also subject to that service provider’s applicable terms and privacy policies.

6. Sharing and Disclosure

We may share relevant information with service providers that help us operate our business, including:

• Payment processing providers.
• Shipping and delivery partners.
• Website hosting providers.
• Website analytics services.
• Authorised API and software service providers.
• AI processing providers when enabled for the disclosed functionality.

We may also disclose information where required by law, to protect our legal rights, or to investigate fraud and security incidents.

We do not sell personal information to third parties.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business operations, legal compliance, and dispute resolution.

We use reasonable technical and organisational safeguards to protect information against unauthorised access, disclosure, alteration, or destruction.

These measures may include:

• Restricted access to application files and credentials.
• Secure configuration of authentication credentials.
• Password-protected accounts and systems.
• Appropriate access controls for authorised operators.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

We do not publish OAuth client secrets, refresh tokens, API keys, passwords, or other authentication credentials on public website pages.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Support essential website functionality.
• Remember user preferences.
• Understand website usage.
• Measure website performance.
• Evaluate marketing effectiveness.

Users can manage cookies through their browser settings and any consent controls provided on our website.

9. Third-Party Services

Our website and internal applications may use third-party services to provide business functionality.

These may include payment providers, shipping partners, hosting services, Google APIs, and AI service providers.

Third-party services operate under their own terms, privacy policies, and security practices. We encourage users to review those policies before using the relevant services.

10. Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information.

If you have authorised a Google Account connection, you can revoke that access through your Google Account security settings.

Revoking Google access prevents future access through that authorisation. It does not automatically delete information previously stored in our application environment.

You may contact us to request deletion of associated information, subject to applicable legal and regulatory obligations.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

12. International Data Processing

Some third-party service providers may process information on servers located outside India.

Where information is processed by such providers, their applicable privacy and security terms may also apply.

We take reasonable steps to handle information in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business services, applications, or data practices change.

The latest version will be published on this page with an updated revision date.

14. Contact Us

For privacy questions, requests, or concerns, please contact:

Business: PluggOne
Website: https://pluggone.in/
Email: helpdesk@pluggone.in

We will review privacy-related requests and respond as appropriate., please contact us at the email address above.